Customer Service

Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.

  • Checkout When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order: Read More
  • FAQs Many of our customers have the the same questions and concerns regarding products, orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers. Read More
  • Customer Care Contact information for customer concerns. Read More
  • Managing Your Account Your email address serves as a convenient way to receive important information about your order and serves as your ROBINSON account identification. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information. Read More
  • Opening An Account Opening an account is easy. You may create an account at any time by clicking the "My Account" hyperlink in the header or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. Read More
  • Changing/Cancelling Orders You have the right to request an order cancellation should you determine your product needs have changed before your order ships out. Read More
  • Valid Payment Methods Payment for all goods must be made by credit card. We accept payment with: Visa and Mastercard. Read More
  • Privacy Policy At ROBINSON, we respect the privacy of our customers and the visitors to our website. This statement describes the current information gathering, sharing and privacy practices for our website www.robinsonco.ca. Read More
  • Returns & Exchanges Read More
  • Information About Shipping Read More
  • Terms & Conditions of Sale These terms of use set forth the basis on which you are permitted to access and use this website, robinsonco.ca Read More