Privacy & Security

Updated January 27, 2021

 

Your privacy and security are very important to us. Before submitting information to the website, please review our privacy and security policy carefully. By using or accessing this site, you accept the practices described in this privacy and security policy.

 

The privacy and security policy outlined here is to help you understand how we collect, use and disclose your personal information, and how you can request that changes be made to your personal information or obtain more details about our privacy and security policy.

 

INFORMATION WE COLLECT

We use the information you provide — “personally identifiable” information— such as your name, email address, telephone number, mailing address and credit card or other billing information which is information that specifically identifies an individual for the purpose of facilitating a transaction with you, including the purchase, delivery and return (if applicable) of goods.

 

CONSENT

By providing us with any of the information outlined above, you consent to our collecting this information. Any information we collect will only be used to process orders, provide support or service, assist in the resolution or diagnosis of system questions or problems, customize your shopping experience, and improve our site. If we ask for your personal information for a secondary reason, email marketing for example, you will have the opportunity to say no or to opt out.

 

DISCLOSURE

We do not disclose your personal information to third parties without your consent or unless we are required to do so by law.

 

BLOGS, REVIEWS, PUBLIC FORUMS

Any information you submit to our blogs, customer reviews or any other public forum may be read, collected and used by others who access them. To request removal of your personal information from any of these forums please contact us directly. There are some cases where we may not be able to remove your personal information.

 

COOKIES

When you use the site, we may send one or more cookies to your device. The purpose of a cookie is to help our website retrieve user details for each visit and to enable functionality of certain areas, making the site easier to use for our visitors. Your browser is typically set up to accept cookies. If you choose to reject cookies you may not be able to fully access the features of our site or view personalized content.

 

INFORMATION SECURITY

We use industry standard encrypted technology to help us protect your personal information and online transactions.  Please note that we cannot guarantee the security of any information you may submit to us or our site, and you do so at your own risk. Any information provided by you or collected by us in connection with your use of the site will be used in the manner described in our Terms of Use.

 

THIRD PARTY SERVICES

Use of third-party services helps us display content tailored to our customer’s interests and that may be more relevant to measure the effectiveness of our marketing efforts and online store.  Any third-party providers used by us will only collect, use and disclose your personal information to the extent necessary to allow them to perform the services they provide to us.  We are not responsible for the content or privacy and security practices of third-party sites and services to which access is provided through our site.

 

USER CONTENT TERMS

We permit the submission of original content such as personal photographs, videos, product reviews, comments, text, and/or other materials (“User Content”) via our Sites, social media or other means we may permit. By submitting User Content, you represent and warrant to ROBINSON that: (i) your User Content does not violate any copyright, trademark, trade secret, patent or other intellectual property right, any right of privacy or publicity of any third party or any applicable law, rule or regulation and (ii) you own or have the legal right to use and authorize ROBINSON to use your User Content, including written consent to use of any product or the name, voice, likeness or any other applicable personal rights of each identifiable person featured or referenced in your User Content.
 
You grant ROBINSON a non-exclusive, irrevocable, worldwide, transferable, royalty-free, perpetual, unrestricted right to use, market and promote your User Content in any manner or media now known or later developed, for any purpose, including without limitation the rights to reproduce, distribute, edit, modify, translate, create derivative works from your User Content, and exercise all intellectual property and other rights with respect to your User Content, without any compensation or notice to you or any approval from you, with or without your name (whether your legal name or your user name on the applicable platform), including, without limitation, in advertising and promotion of ROBINSON and its products and/or services. ROBINSON has the right to refuse, remove, edit or delete any User Content and/or terminate any user’s access to the Sites for any reason. ROBINSON takes no responsibility for User Content. 
 
You agree that your User Content created or submitted by you to will not: be abusive, threatening or harassing towards others; include any infringing, obscene, defamatory, slanderous, libelous, offensive, or illegal content (including without limitation content which violates another person’s right of privacy); include commercial or political solicitations or messages; include any content designed to injure people or property (including without limitation viruses); impersonate others or be misleading as to your identity, the source of your User Content; suggest that you or your User Content is sponsored or endorsed by ROBINSON (unless it is); otherwise violate the Terms.

 

CHANGES TO OUR PRIVACY POLICY

Occasionally we may update our privacy policy and you are encouraged to review it often. Changes and clarifications to the policy will take effect upon the date of their being posted to the site.

 

QUESTIONS AND CONTACT INFORMATION

If you have questions or require more information about this privacy and security policy please contact us by email at customercare@robinsonco.ca or by mail at:

B.A. Robinson Co. Ltd.
Unit 1 582 King Edward Street
Winnipeg, MB
R3H 1H8